ANUSHA VENKATARAMANI

Mobile: +1 561 270 4932

 

EXPERIENCE SUMMARY

 

·              Have 5.9 years of IT experience which includes Siebel, Shell scripting, SQL & PL/SQL

·              Involved in various phases of Software Development Life cycle like Requirement gathering, Analysis, Design, Development, Maintenance, Enhancement, Testing, Documentation, Implementation and Post implementation support.

·              Ability to deliver results in time with a strong attitude towards understanding business and customer requirements and work effectively.

·              Good team player with excellent technical, interpersonal, communication, writing and result oriented approach skills. Ability to adapt to any environment.

·              Have development experience on Web Services, Workflows, Configuration, MQ Series, EAI and EIM.

·              Siebel Integration experience with products like ADF, ECM, OPA.

·              Have hands on experience in Enterprise scale implementations of Siebel Industry Business Applications in Communication, Media, Automotive and Public Sector industries

·              Conceptual Knowledge in Fusion CRM Integration

 

EMPLOYMENT SUMMARY

 

Company	Designation	Address	From	To
Oracle Solution Services India	Staff Consultant	Bangalore, India	July 2011	September 2013
IBM India Private Limited	Package Solution Consultant	Bangalore, India	September 2010	June 2011
Tata Consultancy Services, India	Assistant Systems Engineer	Bangalore, India	January 2008	September 2010

 

TECHNICAL SKILLS

 

Core Competencies

 

Domain	:	Verticals - Communication, Public Sector , Media, Automotive Horizontals - Marketing, Sales
Functional	:	Campaign Management, Siebel Customer Order Management (C/OM) and Asset Based Ordering (ABO)
Technical	:	Siebel Configuration, Web Services, Workflows, EAI, Troubleshooting, Performance Tuning, Shell Scripting, SQL, PL/SQL
Methodologies	:	Waterfall, Prototyping, Agile

 

Tools and Technologies

 

Siebel Versions	:	Siebel 7.8.x, Siebel 8.1.x, Siebel 8.2.x,Siebel Open UI Verticals- Communications, Public Sector Horizontal- Call Center, eMarketing.
Fusion Apps		Release 3 and above(CRM/HCM)
OPA	:	Release 10.2 &Above and Siebel Connector 10.2 above
Environment	:	Operating Systems – Windows 2003, Windows 2008, Windows XP, UNIX, Linux. Database: Oracle 9i/10g/11g.
Languages	:	PL/SQL, SQL*Plus, HTML, XML, WSDL, VB scripting, Unix shell scripting, Java/J2EE
Tools	:	Mercury Quality Center, Clear Case, Clear Quest, OPM 10.2, OPA Siebel Connector 10.2, JDeveloper, SOAP UI, Altova XML Spy, RFHUTIL, TOAD, SQL Developer

 

CERTIFICATIONS

 

·  Oracle Certified Associate in SQL, PL/SQL.

·  Oracle SSI Certified Siebel EAI Consultant.

·  Oracle SSI & West Europe Consulting Certified Oracle Fusion CRM Certified Implementer

 

TRAININGS

 

·  Trained in Oracle SOA Foundation Practitioner from Oracle University.

·  Trained in Fusion CRM from Product Development team.

 

 

 

 

 

 

 

PROFESSIONAL EXPERIENCE SUMMARY

 

Role	:	Siebel Consultant
Client	:	Verizon Telematics, USA
Location	:	Oracle SSI, Bangalore, India

 

Project Synopsis

 

         Verizon Telematics is a leader in implementing the next generation of connected services for the automobile. It offers remote vehicle diagnostics, an integrated GPS tracking and monitoring system for wireless fleet vehicle management, and an after-market solution for vehicles that don’t have embedded telematics capabilities.

 

Its customers include Mercedes-Benz, Volkswagen and US insurance firm State Farm – which offers usage-based insurance packages based on actual driving habits, and also provides stolen vehicle location assistance, driving reports and a mobile personal emergency response system (MPERS).

 

The Scope of this project deals with all the information collected by the in-vehicle telematics systems is fed back to a central platform consisting of an Oracle Siebel CRM and Oracle E-Business Suite, which processes the data and distributes it to whoever needs it – be that the consumer, insurance company or emergency services.

 

The integrated solution also consists of Oracle Fusion Middleware components including Oracle Application Integration Architecture for Communications and Oracle SOA Suite, as well as Oracle Contact Center Anywhere and Oracle Business Intelligence Enterprise Edition. The Oracle Billing and Revenue Management (BRM) solution is used to handle subscriptions and support variable billing models in countries around the world.

 

Key Responsibilities

 

·              Created Outbound Web services to integrate Siebel with ERP and Billing System.

·              Handled transactions like Address Validation, Payment Authorization, Inventory Check and Tax calculation

·              Involved in Customisations like Email Configuration and Scripting.

·              Involved in Unit Testing and execution deliverables for the Release.

 

 

 

 

 

 

Role	:	Siebel Consultant
Client	:	True Corporation, Thailand
Location	:	True Corporation, Bangkok, Thailand

 

Project Synopsis

 

         True Corporation Plc is Thailand’s convergence lifestyle leader, offering an unrivalled selection of integrated communications services and solutions. True’s business operations encompass five areas are True Online, True Move, True Move, True Money, True Life+.

 

The purpose of this project is to provide a common, integrated environment for tracking and managing customer interactions at multiple points of contact. It enables an organization to have a single view of its customers, ability to capture and analyze customer data from customer interactions.

 

Key Responsibilities

 

·              Created Secure Inbound and Outbound Web services to integrate Siebel with Legacy System.

·              Involved in creating VBC and EBC for Account Landing Page.

·              Worked in Customization of Action Framework in order to support reusability of interfaces that need to be invoked in different Task Lists.

·              Involved in Unit Testing and execution deliverables for the Release.

 

Role	:	Techno-Functional Consultant
Client	:	Oracle, UK
Location	:	Oracle SSI, Bangalore, India

 

Project Synopsis

 

         Court Case Management is a Public Sector Industry Solution being developed for Oracle Public Sector IBU. It is designed for meeting the requirements of Court. The Application footprint includes Siebel Public Sector CRM, Oracle Weblogic Server, OPA, E-Business Suite, Enterprise Content Management, Inquira and OBIEE. The Solution maps end to end process from Registration from Self-Service Portal, to Case Creation till Judgement and Case Closure. It involves integrations across the various applications.

 

This Project deals with Incident Management and Case Management in Siebel. The incident would be registered in Siebel Self Service. In Siebel Case will be created and integrations with various application for Payments, Document Management and Knowledge Management

 

Key Responsibilities

 

·              Analyzed the requirements and involved in creating Functional and Technical Design documents for all the Scenarios which involved Siebel.

·              Reviewing the HLD and LLD Technical designs in project as a team.

·              Created Secure Inbound and Outbound Web services to integrate Siebel with E-Business Suite.

·              Involved in integration using Siebel – ECM Adapter, Siebel – OPA Adapter.

·              Worked in Customization of Siebel UI, generating BI Reports as per the business requirements.

·              Created the Test Plan and execution deliverables for the Release.

 

Role	:	Siebel Consultant
Client	:	COLT, UK
Location	:	Oracle SSI, Bangalore, India

 

Project Synopsis

 

         Colt provides major organisations, midsize businesses and wholesale customers with a powerful platform that combines data centre infrastructure, IT managed services and expertise in integrated computing and network services. Colt operates a 21-country, 35,000km network that includes metropolitan area networks in 39 major European cities with direct fibre connections into 18,000 buildings and 19 Colt data centres.

 

Colt Online provides Colt’s Internet facing customer portal. This provides number of functions such as allowing the customer to view their services, tickets and bills. These functionalities are currently made available by integrating Siebel and CMDB (Remedy Tool) with Colt Online. Colt Online then provides consolidated information on orders, services and tickets from the current Ticketing System (CMDB) as well as Siebel. CMDB is a service repository based on Remedy platform. This Project deals customer care stream to handle Ticketing management system in Siebel and to decommission existing CMDB Ticketing Services.

 

Key Responsibilities

 

·              Reviewing the LLD Technical designs in project as a team.

·              Involved in developing various transactions related to Trouble Ticketing.

·              Creating Web services Service to handle various transactions like View Services, View Tickets.

·              Creating the Unit Test Plan and execution deliverables for the Release.

·              Involved in creating smart scripts for service request creation.

·              Involved in configuration changes related to Trouble Ticketing.

 

Role	:	Siebel Consultant
Client	:	Mobily Telecom, Saudi Arabia
Location	:	Mobily Telecom, Bangalore, India

 

Project Synopsis

 

         Mobily is the official brand name of Etihad Etisalat, renowned as the second mobile service provider in Saudi Arabia. It provides voice, video, data, and Internet telecommunications and professional services  through HSPA+ or Evolved High-Speed Packet Access (wireless broadband telecommunication) ,  3GPP  for mobile phones   (3rd Generation Partnership Project  based on EDGE) , LTE (4G) ,GSM (Global System for Mobile Communications) to businesses and consumers.

 

This Project deals with Re-engineering of Order Management functionality. This project intends to re-engineer existing Custom Account based ordering to Siebel OOTB Asset Based Ordering. To reorganize the existing transaction XMLs to suit the changes made to the order management journeys in Siebel.  This will include

·  Changes done to the product models with offer framework

·  Changes done to the Order Capture Process

·  Changes caused by changes in pricing procedures and payments.

·  Product Model Redesign

·  To Handle transactions like New Activation, Mobile Number Portability, Transfer of Ownership, Number Swap, SIM Swap, Transfer of Ownership, Package Conversion, Suspend and Line Disconnect.

 

Key Responsibilities

 

·              Reviewing the LLD Technical designs in project as a team.

·              Involved in developing various transactions related to Order Journey.

·              Created Synchronous and Asynchronous MQ Transport Service to handle various transactions like New Activation, Mobile Number Portability, Transfer of Ownership, Number Swap, SIM Swap, Transfer of Ownership, Package Conversion and Line Disconnect.

·              Created the Unit Test Plan and execution deliverables for the Release.

·              Involved in Code Merge of Dev Repository with Production CUT Repository.

·              Involved in analysis of OJD for Order Approval Cycle, Order Assessment, and Order Cancellation for New Activations.

 

 

 

 

 

Role	:	Siebel Consultant
Client	:	Vodafone, UK
Location	:	Oracle SSI, Bangalore, India

 

Project Synopsis

 

         Vodafone is a global telecommunications company headquartered in London, United Kingdom. It is the world's largest mobile telecommunications company measured by revenues and the world's second-largest measured by subscribers. The name Vodafone comes from "Voice Data Fone", chosen by the company to "reflect the provision of voice and data services over mobile phones".

 

This Project deals with Global M2M Service Platform that provides a central point of control for all M2M connections. M2M allows key information to be exchanged without human intervention, making it possible to reduce costs and improve efficiency and service to customers. The Service Platform includes a customer self service portal which is a comprehensive suite of management tools, including the ability to centrally activate, suspend and deactivate SIMs at the click of a button.

 

Key Responsibilities

 

·              Reviewing the LLD Technical designs in project as a team.

·              Involved in creating Integration Object for web services related to Account and Contact Entities.

·              Developed Transactions to Create/Update Account and Customer from Portal to Siebel on activation.

·              Created Secure Inbound Web services to integrate Siebel with M2M Web Portal (Fusion Middleware).

·              Created the Unit Test Plan and execution deliverables for the Release.

 

Role	:	Integration Designer
Client	:	Oracle, UK
Location	:	Oracle SSI, Bangalore, India

 

Project Synopsis

 

         Integrated Policing Platform is a Public Sector Industry Solution being developed for Oracle Public Sector IBU. It is designed for meeting the requirements of Police Departments. The Application footprint includes Siebel Public Sector CRM, Oracle Web Center Portal (ADF), OPA, Site Hub, Enterprise Content Management and OBIEE. The Solution maps end to end process from Enquiry, to Prosecution and involves integrations across the Applications. Use of iPad2 to collect the data from the crime scene by the Patrol officer is a new and unique feature being show cased as a part of this Solution

 

       This Project deals with Incident Management, Case Management and Custody Management in Siebel. The incident would be created in CAD System and dispatched to Siebel. Siebel sends incident details to Patrol Officer through ADF which could be seen in iPad2. Incident updates are sent from ADF to Siebel through Patrol officer in iPad2. Siebel handles Case Management and Custody Management till Prosecution.

 

Key Responsibilities

 

·              Analyzed the requirements and involved in creating Functional and Technical Design documents for all the Scenarios which involved Siebel.

·              Reviewing the HLD and LLD Technical designs in project as a team.

·              Created Secure Inbound and Outbound Web services to integrate Siebel with ADF.

·              Involved in integration using Siebel – ECM Adapter, Siebel – OPA Adapter.

·              Worked in Customization of Siebel UI, generating BI Reports as per the business requirements.

·              Created the Test Plan and execution deliverables for the Release.

 

Role	:	Siebel EIM Consultant
Client	:	AT&T Telecommunication, USA
Location	:	IBM, Bangalore, India

 

Project Synopsis

 

AT&T Corp., originally American Telephone and Telegraph Company, is an American telecommunications company that provides voice, video, data, and Internet telecommunications and professional services to businesses, consumers, and government agencies. It is one of the major Telecommunication service providers in USA.

 

This project involves configuring and customizing the Siebel CRM Application to Create Opportunities, Contact, Support Request, Sales Order Request, and Account and Contract entities for the Wireline Business. Extensive usage of web services that seamlessly integrate Siebel CRM with back office such as Master Database , Workflow Management Systems, Design Price and Proposal, ECM, Inventory Systems, Service Availability etc. Integrate the Wireline Siebel application with Wireless to create a Future Mode of Operation (FMO) for a single Siebel Sales Platform (ROME - Revenue Opportunity Management Environment). My Role is to primarily work on Data Migration from Existing Siebel Base Environment (Wireline) to Siebel ROME (Integrated Environment) with respect to Requirements Gathering, Analysis, Design, and Testing.

 

Key Responsibilities

 

·              Analyzing the Requirements and making Design documents for bulk data migration, Delta Delete

·              Involved in creating Data mapping from Base to Rome for all Entities according to requirements.

·              Created some POCs on implementing Shell scripts, Procedures to load all the migration data (contact, campaign, Agreement, offer, Opportunities, Attachments) from BASE to ROME Staging Table through flat file.

·              Worked in creating COM Jobs for Delta Delete and created reports using shell scripting.

·              Reviewing the HLD and LLD Technical designs in project as a team.

·              Created the Test Plan and execution deliverables for the Release.

 

 

Role	:	Developer
Client	:	Sprint Nextel Telecommunication, USA
Location	:	TCS, Bangalore, India

 

Project Synopsis

 

Sprint Nextel is an American telecommunications company based in Overland Park, Kansas. The company owns and operates Sprint, the third largest wireless telecommunications network in the United States. Sprint Nextel also owns a separate wireless division, Sprint Prepaid Group which offers prepay wireless services as Boost Mobile and Virgin Mobile USA.

 

This is a project for migrating Offer Management System to Siebel Marketing application and upgrade of Siebel 7.8 application to Siebel 8.1. “Offer Management System” (OMS) means call centre application for proactive care and treatment of existing customer base that are determined to be at risk for high propensity to leave for another service provider.  OMS provides offers that have been identified by the business for these customers to multiple frontend applications for presentment by multiple channels that have direct contact with the customer. Going forward Siebel Marketing Application will replace the existing OMS application and will be providing offers to the frontend channels

 

Key Responsibilities

 

·              Requirement Validation and provide technical feasibility.

·              Involved in conference call with the clients to clarify all the open points. Provide gap analysis for the preparation of Functional Specifications and High Level design using MS Visio for the module.

·              Involved in Contacts, Campaigns, and Offers Load.

 

·              Configuration and EAI integration using MQ Series

-        Setting up sever configuration related to Siebel MQ Series Configuration

-        Implementing Siebel EAI configuration elements like Integration Objects (Internal and External)

-        Setting up EAI Data Maps and XSLT for transforming the data format as per the external system requirements

·              Sending request to external system using EAI MQSeries Server Transport

·              Implementing Workflows for handling the incoming request and sending the response

-        Worked extensively on workflows for interpreting the incoming request and process that, in return prepare the response.

-        Creating Workflow Policies, Run time events for triggering the workflows

·              Scripting

-        Created custom business services for data Upsert

-        Reading the property set and then uses the data for inserting/updating the Siebel tables.

 

Role	:	Developer
Client	:	Tatasky Limited, India
Location	:	Tatasky Limited, Bangalore, India

 

Project Synopsis

 

                Tatasky is one of the major DTH providers in India. Tata Sky is a joint venture between TATA group and STAR TV group which has DTH(Direct To Home) Service to telecast all the television channels in digital quality directly from the satellite to home, thus giving complete control over viewing experience. Here Tata Sky will uplink all the channels to its satellite (INSAT 4A) and the satellite will directly send the channels in digital quality to the Minidisk fixed on subscriber’s Residence. The minidisk relays the channels to Digicomp, where they are decrypted and sent to subscriber’s television to give an unparalleled viewing experience.

 

                 This project deals with customer information such as address, relevant assets, billing, package details and Service Activation. This system also handles Account Management with billing, Asset Management, Sales Orders, Product with Promotions and Campaign Management. All these modules are developed in Siebel7.8 with various levels of Configuration changes, eScripts, EAI, EIM and Workflows. This application connects with external systems such as Kenan and SCMS for Billing and Asset Management for background process. This Project is the Integration of the Siebel, Kenan, SCMS, VMS, Web Portal, Cell next and NDS

 

 

 

 

Key Responsibilities

 

·              Worked on customizing Siebel UI as per requirement.

·              Involved in integrating TataSky Portal with Siebel and Siebel with Kenan (Billing System) using HTTP Transport.

·              Implementing the design using configuration, scripting, Workflows. Gained exposure and hands-on experience by working with the following tools to customize

-        Siebel Workflows.

-        Siebel EAI over HTTP Transport.

-        Scripting.

-        Siebel configuration.

-        Siebel EIM.

·              Undertook trouble shooting through effective communication with Testers on system and process issues, providing quick workarounds and fixes to ensure system stability.

 

PROFESSIONAL ACHIEVEMENTS

 

·              Received Performer of the Month for Best Performance.

·              Received much recognition from customers for quick turnaround at work.

 

EDUCATIONAL SUMMARY

Degree	College/University	Year of Passing	Percentage
B.E (Computer Science and Engineering)	Government College of Engineering (Affiliated to Anna University)	2007	77%
XII	Sri Saradha Higher Secondary School	2003	95%
X	St.Theresa Higher Secondary School	2001	93%